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FAQ

About Us

Heineken Malaysia Berhad (“HEINEKEN Malaysia”) was incorporated on 24th January 1964 and the company sought listing of its shares on the Malaysia Stock Exchange in 1965. In 1989, the company merged with Malayan Breweries (Malaya) Sdn Bhd, to broaden the product base of the business.

Thank you for your interest! In an effort to better serve visitors to our brewery, our tavern is undergoing renovations. As such, our brewery tour will be unavailable until further notice. Please keep an eye on our website and our social media platforms for an announcement when our brewery tours will be up and running again.

Thank you for your interest! In an effort to better serve visitors to our brewery, our tavern is undergoing renovations. As such, our brewery tour will be unavailable until further notice. Please keep an eye on our website and our social media platforms for an announcement when our brewery tours will be up and running again.

You can submit your request and proposal to MY1-GeneralEnquiry@heineken.com

Finance

Dividends are paid twice a year, usually in the months of June/July and October/November.

Sustainability

SPARK Foundation was formed on 5 July 2007 under the Trustees (Incorporation) Act 1952 as “GAB Foundation”. The Foundation was granted tax exempt status under Section 44(6) of the Income Tax 1967 on 15 August 2009 and it assumed its present name on 15 November 2017.

The objective of the Foundation is to spearhead HEINEKEN Malaysia’s corporate responsibility activities to make a difference within local communities in Malaysia. SPARK Foundation has two flagship programmes that benefit thousands of Malaysians through increasing awareness in protecting our main water source – our rivers and growing with communities.

Enjoy Responsibly is HEINEKEN Malaysia’s commitment to educating and promoting responsible behaviours towards the consumption of alcohol.

As part of our Enjoy Responsibly initiative, HEINEKEN Malaysia wants consumers to enjoy our brands safely and responsibly through best practices like drinking in moderation and to never drink if they’re driving through our “When You Drive, Never Drink” campaign.

Careers

Check out what it’s like growing a career with Heineken Malaysia at our Careers website.

Brands

HEINEKEN Malaysia is a leading brewer, with a portfolio of world-class brands that includes:

The World’s No. 1 international premium beer – Heineken®
The great taste of Heineken® with dealcoholised Heineken® 0.0
The World-acclaimed iconic Asian beer – Tiger Beer
The crystal-cold filtered beer – Tiger Crystal
The World’s No. 1 stout – Guinness
The smooth and creamy Guinness Draught in a Can
The premium wheat beer born in the Alps Edelweiss
The New Zealand inspired cider – Apple Fox Cider
The all-time local favourite – Anchor Smooth
The premium Irish ale – Kilkenny
The real shandy – Anglia
The wholesome, premium quality non-alcoholic Malta

We have in place a systematic quality and process control structure across our entire value chain; from the purchasing of raw materials to the packaging of our products.

HEINEKEN Malaysia is the first brewery in Malaysia to receive the MS 1480: 2007 Hazard Analysis Critical Control Point (HACCP) Certification from the Ministry of Health in August, 2002.

The brewery has received ISO 9002 Certification since 1995 and has upgraded to MS ISO 9001: 2008 in 2010 and, subsequently, to ISO 9001:2015 in 2018. To ensure we continue to produce a good and consistent quality of beer, stout, ciders and malt drinks, we have a set of trained taste panel experts who conduct taste test every month.

Trade

You may contact our Customer Care Centre via +1800-88-6633 or email support.cs.my@heineken.com. Please expect a response from our Customer Care Centre within the next 3 working days. Kindly note, our Customer Care Centre operates from 10am – 10pm, from Monday – Sunday.

You can raise your concerns by sending an email to MY1-GeneralEnquiry@heineken.com. The email will then be channelled to the respective departments in charge for review.

We have allocated slots throughout the year across all regions. To find out more, please visit https://star-academy.heinekenmalaysia.com/ or contact Cian Hulm at +60102051895 or Cian.Hulm@heineken.com.