COVID-19 Trade Partners

Government Funding and Support

The Government has launched various initiatives to support SME businesses in facing the negative impact of Covid-19. Following that, Bank Negara Malaysia has enhanced the existing financing facilities under BNM’s Fund for SMEs and these can help restaurants and bars in sustaining business operations and preserving jobs.

>> Read more at BNM
>> Apply Now

Health & Safety during COVID-19

The health and safety of people is
our top priority. All outlets are
advised to comply with the Government’s
regulations and Standard Operating
Procedures, which are published and
may be updated from time to time at
the National Security Council’s website
>> Read more

OUTLET

Tables to be set at minimum 2 metres distance from each other, to add marking to
set alternate sitting without face to face frontal for above 4-pax tables or long tables
setup.
Seats at bar to be set at minimum 2 metres distance from each other with visible
marking on bar top table to ensure distancing
Tables must not be shared between different groups

Recommended tables are not filled to capacity (suggestion by the authority: half capacity)
All tables and surfaces to be fully disinfected before opening and between each group of customers
No fixed amenities on table (condiments,menus,napkins,cutlery,ashtrays)
Amenities to be fully disinfected before giving to customers

Contactless payment to be encouraged – card machines to be fully disinfected before giving to
consumers to type pin
Hand sanitiser to be made available on entry/on tables, bar top & cashier counter.
To set single entry & single exit separately at premises to ensure crowd control.
To prepare waiting area with proper seating/queueing area adhering to social distancing
marking if possible for crowd control, especially during peak hours.

OUTLET STAFF

Temperatures to be checked before every shift
Employees to wear facemasks – to be provided by employer
Employees to wash hands between serving customers, best to practice gloves wearing
at all the times with sanitising at each serving interval.

CUSTOMERS

Temperatures to be checked before entry
Details taken for contact tracing purposes – Full name, IC Number, Phone number with a minimum of 3 months record keeping.

>> If you would like to find out more, please reach out to
our Commercial Safety Manager, Danny Seah via email (danny.seah@heineken.com).

Inspiring Stories

From arranging promotions and
discounts to distributing hand
sanitisers with every purchase,
Guang has actively been looking for
ways to give back to the community
during these challenging times.
>> Read more

Even before the announcement of the MCO, Power Plant had already been planning to implement their ‘new norm’ SOP for the safety of their customers. Since reopening for CMCO, Power Plant has been diligent in ensuring the safety of their employees and customers comes first.
>> Read more

Guidance on Business Re-opening

DRAUGHT SYSTEM

Once you are ready to reopen your outlet,
please follow the below guidance to start-up
your dispense equipment. Ensure you contact your
local technical team to ensure the draught beer
system has been serviced before you open.
Turn on the cellar cooling on.

Turn on the beer cooling system and check that it has not frozen over and is still full with water
Ensure gas canister is full and turned on

Check beer lines for any sign of infection. Beer lines will be cleaned by the technical team before opening
Check nozzles for cleanliness. sanitise before serving
Deep clean all glassware to ensure the glass is hygienic and safe to serve
Ensure tap fonts are clean and illuminated
Check kegs BBD and only tap kegs that are in date
Contact local technical team or reach out to cian.hulm@heineken.com to find out more

Government Funding and Support

>> Read more at BNM
>> Apply Now

Health & Safety during COVID-19

The health and safety of people is our top priority. All outlets are advised to comply with the Government’s regulations and Standard Operating Procedures, which are published and may be updated from time to time at the National Security Council’s website
>> Read more

OUTLET

Tables to be set at minimum 2 metres distance from each other, to add marking to set alternate sitting without face to face frontal for above 4-pax tables or long tables setup.
Seats at bar to be set at minimum 2 metres distance from each other with visible marking on bar top table to ensure distancing
Tables must not be shared between different groups

Recommended tables are not filled to capacity (suggestion by the authority: half capacity)
All tables and surfaces to be fully disinfected before opening and between each group of customers
No fixed amenities on table (condiments, menus, napkins, cutlery, ashtrays)
Amenities to be fully disinfected before giving to customers

Contactless payment to be encouraged – card machines to be fully disinfected before giving to consumers to type pin
Hand sanitiser to be made available on entry/on tables, bar top & cashier counter.
To set single entry & single exit separately at premises to ensure crowd control.
To prepare waiting area with proper seating/queueing area adhering to social distancing marking if possible for crowd control, especially during peak hours.

OUTLET STAFF

Temperatures to be checked before every shift
Employees to wear facemasks – to be provided by employer
Employees to wash hands between serving customers, best to practice gloves wearing at all the times with sanitising at each serving interval.

CUSTOMERS

Temperatures to be checked before entry
Details taken for contact tracing purposes – Full name, IC Number, Phone number with a minimum of 3 months record keeping.

>> If you would like to find out more, please reach out to our Commercial Safety Manager, Danny Seah via email (danny.seah@heineken.com).

Inspiring Stories

From arranging promotions and discounts to distributing hand sanitisers with every purchase, Guang has actively been looking for ways to give back to the community during these challenging times.
>> Read more

Guidance on Business Re-opening

DRAUGHT SYSTEM

Turn on the beer cooling system and check that it has not frozen over and is still full with water
Ensure gas canister is full and turned on

Check beer lines for any sign of infection. Beer lines will be cleaned by the technical team before
opening
Check nozzles for cleanliness. sanitise before serving
Deep clean all glassware to ensure the glass is hygienic and safe to serve
Ensure tap fonts are clean and illuminated
Check kegs BBD and only tap kegs that are in date
Contact local technical team or reach out to cian.hulm@heineken.com to find out more

COVID-19 Trade Partners

Check out our 2022 Annual Report

Sustainability

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